Terms of Service

ColdReach is cold outreach software for businesses. It includes a prospect database, email verification, AI personalization, email sequences, mailbox ramp-up and rotation, a reply inbox, A/B tests, CRM sync and analytics, as described on our cold email software pricing page for each plan. The service is for business use only. You must be at least 18 and authorized to act for the business that uses the account.

You create an account with a work email address and a password and confirm it with a code we send by email. You keep your sign-in details secret and you are responsible for everything done in your account, including by users you invite. Tell us at support@coldreach.com at once if you suspect unauthorized access.

ColdReach is sold only as a subscription. You choose a plan and a monthly or yearly billing period. Yearly billing is charged upfront for twelve months at half the monthly price. Prices are shown on the pricing page in US dollars and exclude any taxes, which we add where the law requires. Payments are handled by our payment processor.

Every subscription renews automatically at the end of each billing period for the same period and at the plan price in force at renewal, until you cancel. You can cancel anytime in your account settings. Cancelling stops the next renewal and you keep access until the end of the period you already paid for. If a renewal payment fails, we retry it and may limit the account until the payment succeeds.

All payments are final. Refunds are given only in the limited cases described in our Refund Policy. When you move to a higher plan or from monthly to yearly billing, the difference is charged immediately and the new plan starts once that payment succeeds. Moving to a lower plan takes effect at the next renewal and does not create a refund.

Each plan has monthly limits on verified contacts, AI-personalized emails, email verifications, users, connected mailboxes and other features. Limits count consumption in the billing period, such as contacts added, emails generated, addresses verified and records exported. Deleting a contact, an email, a sequence or any other item never returns quota. Unused quota does not carry over to the next period. Sending volume is also capped per mailbox by the ramp-up and daily caps in the service.

You are the sender of every email you send with ColdReach and you are responsible for following the laws that apply to you and your recipients, including the CAN-SPAM Act, the GDPR, the UK GDPR, and other email and privacy laws. In particular you agree to:

• Use accurate sender names, headers and subject lines.
• Include your own valid physical postal address in your signature settings, which ColdReach adds to your emails.
• Keep the unsubscribe link in every email and honor every opt-out.
• Carry out and document a legitimate interest assessment before contacting people in the EU or UK, where that is your legal basis.
• Contact only people in their professional role, about matters relevant to that role.
• Answer requests from the people you contact, and tell us when a request concerns data in our prospect database.

We do not give legal advice. Our CAN-SPAM and GDPR for cold email page explains how the product supports these duties.

You must not send spam or use ColdReach for any purpose our Acceptable Use Policy forbids. You must not upload purchased or scraped lists of consumer addresses, use deceptive subject lines or headers, hide your identity, send to suppressed contacts, or bypass sending limits, ramp-up or automatic pausing. The Acceptable Use Policy is part of these terms.

You connect your own mailboxes by OAuth for Google Workspace and Microsoft 365, or by SMTP and IMAP for other providers. These mailboxes stay under your control and you can disconnect them at any time. ColdReach sends your emails only from mailboxes you connect and never sends from its own mail servers on your behalf. You are responsible for the domains and mailboxes you connect, including their authentication settings.

ColdReach uses AI models to research prospects and draft emails. AI output can contain mistakes. You review and approve each draft before the first send, and by default nothing sends without your approval. You are responsible for the content of every email you send, including AI drafts you approve or edit.

Sequences may include LinkedIn steps such as viewing a profile, sending a connection request or sending a message. These are manual tasks that you perform yourself on LinkedIn. ColdReach never logs into LinkedIn for you and never automates actions on LinkedIn. You follow the LinkedIn user agreement when you complete these tasks. Read more on our LinkedIn outreach page.

You keep all rights in the data you upload, import or create in ColdReach. You give us permission to process it only to provide the service to you, as described in our Privacy Policy. For personal data you bring to the service, you are the controller and we act as your processor. You can export your data while your account is open. After the account is closed we delete your data within 30 days, except records we must keep by law.

Records in our prospect database come from lawful sources and are provided for your business outreach within ColdReach. You must not resell them, publish them or use them to build a competing database. When a person asks to be removed, we suppress them for every account and you must stop contacting them.

We may suspend sending, pause a mailbox or suspend an account at once when we see signs of abuse, such as high bounce or complaint rates, spam reports, use of forbidden lists, security threats or unpaid charges. We tell you why and how to fix it where we can. We may terminate an account for serious or repeated breaches of these terms or the Acceptable Use Policy. A suspension or termination for breach does not give a right to a refund. You can close your account at any time.

If you see a charge you do not recognise or believe a charge is wrong, write to support@coldreach.com first, with the account email and the charge date. We review every message and fix billing errors quickly. Opening a chargeback without contacting us first may lead to suspension of the account while the dispute is open.

We work to keep ColdReach available and secure, but we do not promise uninterrupted service except where a written uptime commitment applies to your plan. We may improve and change features. When a change materially reduces the features of your paid plan, we tell you in advance.

The service is provided as it is offered at the time of use. To the extent the law allows, we are not liable for indirect, incidental or consequential damages, lost profits, lost revenue, lost data or damage to domain reputation. Our total liability for any claim related to the service is limited to the amount you paid us for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You will defend and hold us harmless against claims by third parties arising from emails you send, data you upload or your breach of these terms or the law.

If you have a complaint or a dispute with us, write to support@coldreach.com first and describe the problem. We will try to resolve it with you in good faith within 30 days before either side takes any other step. Nothing here takes away rights that the law where you live gives you and that cannot be waived.

We may update these terms. We post the new version on this page with a new date and tell account holders by email before significant changes take effect. If you keep using ColdReach after the change takes effect, the new terms apply. If you do not agree, you can cancel before the next renewal.

Questions about these terms go to support@coldreach.com. Signed-in users also get help inside the app. See also our Cookie Policy.