Contact ColdReach
Write to us at support@coldreach.com and we answer by email. Signed-in users get help inside the app.
Email support
Send your question to support@coldreach.com. One clear message with the details below gets you the fastest answer.
Help inside the app
If you already have an account, sign in and open help inside the app. Your account details travel with the request, so you do not need to explain your setup.
Details that help us answer quickly
- The email address of your ColdReach account.
- Your plan, if you have one.
- What you tried to do and what happened instead.
- The name of the sequence, mailbox or list involved.
- A screenshot, if the issue is on screen.
For billing questions, add the email address used at checkout. For data access or deletion requests, write from the account owner's address.
Find the answer yourself
- Common questions about the product, deliverability, AI and billing are answered in our cold email faq.
- How cold email rules apply to your campaigns is explained on can-spam cold email rules.
- How we protect mailboxes and data is described on cold email software security.
- Plans and limits are listed on cold email software pricing.