Refund Policy

A ColdReach subscription buys access to the software for a billing period, monthly or yearly. Access to everything in your plan is granted in full at the start of each period, including the monthly limits for verified contacts, AI-personalized emails and verifications. By subscribing you ask us to start the service immediately, and you acknowledge that once performance has begun you lose any statutory right of withdrawal or cooling-off period that would otherwise apply. For this reason all payments, first payments and renewals alike, are final and non-refundable.

• A change of mind after payment.
• Time left in a billing period you did not use, and unused days, weeks or months of a yearly plan.
• A renewal charged automatically because the subscription was not cancelled before the renewal date, including when you forgot to cancel.
• A renewal charged after earlier payment attempts failed and were retried.
• Unused verified contacts, AI-personalized emails, verifications or other limits.
• Dissatisfaction with AI drafts, which you review and approve before anything sends.
• Deliverability, reply or meeting outcomes, which depend on your domain, your mailboxes, your list and your content.
• Choosing the wrong plan or billing period. You can move to a different plan at any time on the terms described in our Terms of Service.
• Part periods after a cancellation, a downgrade or a suspension for breaking our Acceptable Use Policy.

We refund a payment only in these three cases.

• Duplicate charge, when you were charged twice for the same subscription and the same period.
• Unauthorised charge, when a charge was made without your authorisation, you report it to us within 14 days of the charge and the claim is supported by our records and the records of the payment processor.
• Total failure of the service, when ColdReach was entirely unavailable to you for a substantial part of the period, you reported the problem to us at the time and we did not resolve it.

In these cases the refund is limited to the amount paid for the affected period and is returned to the original payment method only.

Write to support@coldreach.com within 14 days of the charge. Include the email address of your account, the date of the charge and a short description of the problem. We answer every request and tell you the outcome. Please contact us before opening a dispute with your bank, because we can correct a genuine billing error faster that way.

Subscriptions renew automatically for the same billing period until you cancel. You can cancel anytime in your account settings, and you keep access until the end of the period you already paid for. Cancelling stops the next renewal and does not refund a charge already made. When a renewal payment fails, we retry it over the following days and may limit the account until the payment succeeds. If you do not want the renewal, cancel before the renewal date.

To review any billing request we keep records of your subscription, plan, billing periods, payments and payment attempts, cancellation date, sign-ins and usage of plan limits, and our messages with you. We keep them as described in our Privacy Policy and for as long as tax and accounting law requires. See also our Cookie Policy.